About the Company
Headquartered in Waterloo, Wisconsin, USA Trek Bicycle Corporation is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration.
Our mission is to create products we love, provide incredible hospitality to our customers, and to change the world by getting more people on bikes. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast - turning ideas into reality.
Come, join us, and help us transform the world and have a blast while doing it!
Position: Bicycle Tech Lead
Location: Trek Bicycle Store Hamburg Eppendorf
Job Type: Full Time, Permanent
Reporting to: Store Manager
About the Role
Do you have a passion for customer service excellence, sharing their enthusiasm for cycling, whilst also having the ability and knowledge to perform all repairs and servicing? Do you have working knowledge of current standards and practices in the bicycle industry?
Manage the workshop and new bike-builds. Protecting 24h service making sure our customers do not have to miss their loved bikes. You practice a culture of clean.
Your key responsibilities will include:
Providing our customers with a high level of hospitality
Protect the Trek metrics for running a profitable workshop
Continuous training on proper techniques and methods
Sales of service packages, parts and accessories (Service Advisor)
Maintain professional environment in store and work area
Understanding product knowledge to answer customer queries properly
Product demonstrations where necessary
Repairs on all types of bikes
Building new bikes for the sales floor
Qualifications and experience required:
Passionate about cycling
Previously worked, or currently working in the cycle trade, ideally in a workshop environment
A willingness to take part in store cycle rides would be a major plus
Good German and English skills required.
If you would like to join us, we ask you to send us your CV and motivation letter detailing why you are the right person for the role.
As a green company Trek prefers to hire local people to become our future employees.